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	Career Center Helpdesk Support Technician POSTED: May 04 Salary: Open Location: La Canada Flintridge, California Employer: Flintridge Sacred Heart Academy Type: Full Time - Administration Category: Technology Preferred Education: 4 Year Degree Flintridge Sacred Heart Academy, a Catholic, Dominican college preparatory school for young women, is seeking a Macintosh support technician with great customer services skills to be a key facilitator of the new 1:1 laptop program being launched in September 2012! You will be the initial point of contact for troubleshooting Mac (and some PC) hardware/software, peripherals, and networking problems. You will ensure that no student or teacher is without the use of their laptops for any extended period of time. Responsibilities ? Install, maintain, repair and configure hardware and software on student, faculty and staff computer systems. ? Support, set up and configure new and used computers and laptops to established standards, including access to the wireless and wired network. ? Configure and troubleshoot classroom technologies such as SMART boards, projectors and document cameras. ? Assist and train users in the operation of computers and common applications such as word processing, email, web browsers, productivity and creative software titles. ? Utilize the Apple GSX system and inventory management software to manage the 1:1 laptop repair process. ? Troubleshoot day-to-day student computer problems. ? Maintain and administer the software images for all student desktop/laptop computers school-wide. ? Maintain software and security programs for student computers. ? Maintain inventory database for all student desktop/laptop computers and printers school wide. ? Help execute the annual refresh and imaging of up to 450 student and teacher laptops. ? College degree preferred, but not required ? Experience supporting Mac hardware/software, preferably as a Mac Genius or Apple technician ? Certified Apple and /or Windows technician or certification in progress ? Demonstrated knowledge of Macintosh OS X / Windows operating system administration ? Knowledge of, and ability to support, the Microsoft Office products ? Demonstrated ability to troubleshoot hardware and software computer problems ? Ability to assist computer users who have wide ranging technology skill levels ? Demonstrated ability to work independently, anticipate workload, set priorities and complete work on a timely basis ? Demonstrated ability to interface cooperatively, courteously and professionally with students, teachers and co-workers ? Demonstrated ability to contribute to a positive work environment FSHA offers competitive salary, generous benefits, a supportive environment and a chance to make a difference in this important position. To find out more about us, visit our website at www.fsha.org. If this sounds like the career move you?ve been looking for, send your resume to humanresources@fsha.org. Please put ?Helpdesk? in the subject line. No relocation provided. No recruiters, please. EOE Flintridge Sacred Heart Academy La Canada Flintridge CA www.fsha.org "); febox .html('') .addClass('featured-employer-box') .appendTo($('body')) .css({ "height":fWin.height() - 50, "width":980 }) .overlay({ top: 20, closeOnClick:true, load: false }); feframe = $('#featured-employer-frame'); }); $('body').delegate('.fe-popup','click',function(e) { var el = $(this); feframe.contents().find('body').html(""); feframe.attr('src',el.data('url')); febox.overlay().load(); }); })(jQuery);

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